LISTER HOUSE IS A BULK BILLING (eligible customers only) and PRIVATE BILLING CLINIC
In addition to access to the largest number of private contracted doctors in the region, GPs and other medical practitioners at Lister House Medical Clinic are dedicated to excellent and open lines of communication with our patients.
BOOKING APPOINTMENTS;
We aim to make it as easy as possible to book appointments with our doctors, on the phone 0353820011 or online at HOTDOC.COM.AU
REPEAT PRESCRIPTIONS AND REFERRALS;
To easily obtain repeat prescriptions and ongoing repeat referrals (Not available for new referrals) request online at HOTDOC.com.au or at the time of your consult. Referrals will not usually be given without an appointment, and should be face to face.
For a repeat script book online at Hotdoc.com.au. Most doctors want to have seen a patient face to face in the last 6 months for script services. (conditions apply)
For repeat referrals (conditions apply) book online at Hotdoc.com.au
TEST RESULTS;
In order to receive your test results in a timely manner, we ask you to book either at the time of your original appointment for your results, OR we ask you to make an appointment to follow your result up, once the specific data has been collected like pathology or imaging.
It is your responsibility to follow up results- however we will endeavour to reach out to you at the GP’s request for results that the GP determines they need to follow up with you. If the doctor deems it an urgent result, you will be followed up urgently within 24-48 hours from reading the result. This may be via HOTDOC text or Phone call from our support staff or both.
PHONE CONSULTS:
The use of Telehealth services room in clinic is available for access to your specialist and your GP if you have limited available Wi-Fi or computer use. We are here to assist you. LHC routinely conducts phone consults.
NO SHOW or LATE CANCELLATION
You will receive a no show or late cancellation fee if its within 24 hours of the booking time. We are happy to have a conversation of there are special circumstances to missing your appointment. Min $50 fee applies. You may be able to change to a phone consult in the event of being unable to attend- to ensure you get care and you don’t attract a no show fee.
AFTER HOURS:
Lister House Medical Clinic also offers an after hours nurse on call service for urgent after-hours medical problems
After 5pm the phone will AUTOMATICALLY go across to nurse on call.
HOME VISITS:
In some cases, where long-standing patients are unable to leave their homes, we may provide some limited doctor house visits across Horsham, this is GP specific and you must inquire this directly with your GP of choice.
With 15+ full-time doctors, our experience extends to a wide variety of medical services.
CONTACT:
EMAIL reception@listerhouseclinic.com.au if you need to access reception – not for urgent requests.
