Nobody loves negative feedback. But here at Lister House clinic we see feedback, both good and bad, as an opportunity to improve, be better educated, be here for the community and help as much as can.
How we respond to your feedback.
If you make a complaint about a clinician, we ensure this is passed on to the person involved. We send a internal mail to the doctor or clinician explaining what was said, what we did about it, and where is it currently at. We also say all feedback is important to improve services.
The GP is not an employee. They are expected to live by the clinic rules, philosophies and policies, but they are not employees and we have limited ability to discipline. It does not mean that nothing can be done- we can assist in conveying your issues, and work towards a positive outcome on your behalf. And we are here to help make a mediated outcome for both practitioner and patient.
What the GP does out of the feedback is entirely up to them. If you are not satisfied with your outcome we encourage you to reach out to us again and see how we can assist. We want all patients to have a positive experience, as we want our workplace to be a safe and inclusive space for patients and staff alike.
Just remember you will catch more bees with honey than vinegar and we do have a no tolerance to abuse policy. So we can, and will, reduce your access to services if there is a breach of our behaviour rules.
POSITIVE FEEDBACK
Please do. Our staff work really, really, really hard everyday. Trying to assist as many people as possible, while not exhausting our clinicians. We all want a work life balance. So please feel free to give us positive ( or negative) feedback to help us help you
Help us, Help you
email: reception@listerhouseclinic.com.au and attention to HR MANAGER Lister House Clinic to ensure a prompt and professional reply.